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Service Level Agreement For Software Development
"I need a Service Level Agreement For Software Development to govern the creation of our new e-commerce platform, with specific focus on performance metrics and data security requirements, as we'll be handling sensitive customer payment information."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed outline of software development services to be provided
5. Service Levels: Performance metrics, KPIs, and quality standards
6. Payment Terms: Pricing, payment schedule, and related conditions
7. Intellectual Property Rights: Ownership and licensing of developed software
8. Term and Termination: Duration and conditions for ending the agreement
1. Change Control: Process for managing changes to requirements - use when projects are likely to have scope changes
2. Source Code Escrow: Terms for source code protection - use when client requires source code security
3. Data Processing: Specific data handling requirements - use when personal data processing is involved
1. Service Level Specifications: Detailed technical requirements and performance metrics
2. Pricing Schedule: Detailed breakdown of costs and payment terms
3. Project Timeline: Delivery milestones and deadlines
4. Technical Requirements: Detailed technical specifications and requirements
5. Support and Maintenance: Details of ongoing support services
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