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Operational Resilience Policy

Operational Resilience Policy Template for Denmark

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Operational Resilience Policy

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An Operational Resilience Policy is essential for organizations operating in Denmark to ensure robust business continuity and regulatory compliance. This document becomes necessary when organizations need to establish or update their operational resilience framework in accordance with Danish and EU regulations. The policy covers critical aspects including risk management, incident response, business continuity, and third-party risk management, while ensuring alignment with Danish regulatory requirements, particularly those set by the Finanstilsynet. The Operational Resilience Policy is particularly relevant in light of increasing regulatory focus on operational resilience, including the implementation of EU's DORA regulation and specific Danish requirements for critical service providers. It serves as a cornerstone document for organizations to demonstrate their commitment to maintaining operational stability and protecting stakeholder interests.
Suggested Sections

1. Purpose and Scope: Defines the purpose of the policy and its application scope within the organization

2. Definitions: Defines key terms used throughout the policy, including technical and operational resilience terminology

3. Governance Framework: Outlines the governance structure, roles, and responsibilities for operational resilience

4. Risk Assessment and Management: Details the approach to identifying, assessing, and managing operational resilience risks

5. Important Business Services: Identifies and classifies critical business services and their impact tolerances

6. Third-Party Risk Management: Describes the management of operational resilience risks related to third-party service providers

7. Incident Management: Outlines procedures for identifying, responding to, and learning from operational incidents

8. Business Continuity Management: Details the approach to ensuring business continuity during disruptions

9. Technology and Cyber Resilience: Specifies requirements for maintaining technological and cybersecurity resilience

10. Testing and Validation: Describes the approach to testing and validating operational resilience measures

11. Reporting and Communications: Outlines reporting requirements and communication protocols

12. Review and Updates: Specifies the frequency and process for reviewing and updating the policy

Optional Sections

1. Data Protection and Privacy: Additional section for organizations handling significant amounts of personal data

2. Financial Market Infrastructure: Specific section for financial institutions participating in market infrastructure

3. Remote Working Resilience: Section addressing operational resilience in remote working environments

4. Cross-Border Operations: Section for organizations with international operations

5. Regulatory Compliance: Detailed section for heavily regulated industries

6. Environmental Resilience: Section addressing resilience against environmental and climate-related risks

Suggested Schedules

1. Appendix A - Risk Assessment Matrix: Template and guidance for risk assessment and impact tolerance scoring

2. Appendix B - Incident Response Procedures: Detailed procedures for different types of operational incidents

3. Appendix C - Key Performance Indicators: List of KPIs for measuring operational resilience

4. Appendix D - Testing Schedule: Annual schedule for resilience testing and exercises

5. Appendix E - Contact List: Emergency contacts and escalation procedures

6. Appendix F - Third-Party Service Provider Assessment: Template for assessing third-party operational resilience

7. Appendix G - Business Impact Analysis Template: Template for conducting business impact analysis

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Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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