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1. Change Management: Procedures for requesting and implementing service changes - include if services are likely to require frequent modifications

2. Compliance and Audit Rights: Specific compliance requirements and audit procedures - include for regulated industries or critical services

3. Third-Party Service Providers: Rules regarding subcontractors and third-party services - include if subcontractors will be used

4. Exit Management: Detailed transition provisions - include for complex or business-critical services

5. Intellectual Property Rights: IP ownership and licensing provisions - include if service involves software development or content creation

6. Force Majeure: Specific force majeure provisions - include for critical services with specific exclusions

1. Schedule 1 - Service Description: Detailed technical specifications of services

2. Schedule 2 - Service Level Specifications: Detailed metrics, calculations, and measurement methodologies

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing information, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, contacts, and escalation procedures

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

6. Schedule 6 - Technical Requirements: Customer and provider technical requirements and specifications

7. Schedule 7 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Appendix A - Contact Details: Key contacts and escalation matrices

9. Appendix B - Report Templates: Templates for service level reporting and performance monitoring