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1. Service Level Agreement: Detailed performance metrics and standards, recommended when specific service levels need to be measured and monitored

2. Audit Rights: Rights to audit service provision and documentation, particularly important for regulated industries or when required by group policies

3. Personnel: Provisions regarding key personnel, qualifications, and replacement procedures, relevant when specific staff are crucial to service delivery

4. Insurance: Insurance requirements and coverage specifications, important for high-risk services

5. Business Continuity: Business continuity and disaster recovery provisions, crucial for critical services

6. Compliance with Group Policies: Reference to and incorporation of relevant group policies, important for maintaining group-wide standards

7. Step-In Rights: Rights to take over service provision in specific circumstances, relevant for critical services

8. Migration Assistance: Provisions for transition of services to another provider, important for complex or critical services

1. Schedule 1 - Service Description: Detailed description of each service, including scope, deliverables, and technical specifications

2. Schedule 2 - Service Levels: Specific performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Fees and Calculation Methodology: Detailed fee structure, including calculation methods and transfer pricing documentation

4. Schedule 4 - Key Personnel: List of key personnel involved in service delivery and their roles

5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms if personal data is processed

6. Schedule 6 - Contact Details and Escalation Procedure: Contact information for key personnel and escalation procedures for issues

7. Appendix A - Service Request Form: Template for requesting additional or modified services

8. Appendix B - Report Templates: Standard templates for service performance reporting