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1. Source Code Escrow: Terms for source code escrow arrangement, used when customer requires additional security

2. Disaster Recovery: Disaster recovery and business continuity requirements, used for critical systems

3. Third-Party Integration: Terms governing integration with third-party systems, used when external integrations are required

4. Training and Knowledge Transfer: Requirements for training customer personnel, used when knowledge transfer is critical

5. Transition Services: Terms governing transition of services at contract end, used for complex implementations

6. Performance Monitoring: Specific monitoring requirements and tools, used for high-availability systems

1. Schedule A - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule B - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule C - Technical Requirements: Detailed technical specifications and requirements for the software

4. Schedule D - Development Timeline: Project timeline, milestones, and delivery dates

5. Schedule E - Testing Procedures: Detailed testing methodologies and acceptance criteria

6. Schedule F - Security Requirements: Detailed security protocols and compliance requirements

7. Appendix 1 - Change Request Template: Standard form for requesting and documenting changes

8. Appendix 2 - Service Level Report Template: Standard format for reporting on service level performance

9. Appendix 3 - Contact Matrix: Key contacts and escalation procedures for both parties