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1. Parties: Identifies and provides details of all parties to the agreement
2. Background: Sets out the context and purpose of the agreement
3. Definitions and Interpretation: Defines key terms and establishes interpretation principles
4. Appointment and Scope: Establishes the vendor's appointment and outlines the scope of goods/services
5. Term: Specifies the duration of the agreement including start date and any renewal options
6. Vendor Obligations: Details the vendor's key responsibilities and service standards
7. Customer Obligations: Outlines the customer's responsibilities and requirements
8. Fees and Payment: Specifies pricing, payment terms, invoicing requirements, and related financial matters
9. GST: Addresses GST treatment and obligations
10. Performance Monitoring: Sets out KPIs, reporting requirements, and review processes
11. Warranties: States vendor's warranties regarding goods/services and capacity
12. Insurance: Specifies required insurance coverage and limits
13. Liability and Indemnities: Allocates risk and establishes liability limitations
14. Termination: Details termination rights and consequences
15. Confidentiality: Protects confidential information of both parties
16. Dispute Resolution: Establishes process for resolving disputes
17. General Provisions: Contains standard boilerplate clauses including governing law, notices, and assignment
1. Intellectual Property Rights: Required when IP is created, licensed, or transferred under the agreement
2. Data Protection and Privacy: Needed when personal or sensitive data is handled
3. Security Requirements: Used when vendor requires access to customer systems or facilities
4. Business Continuity: Important for critical services or high-value relationships
5. Anti-Bribery and Corruption: Required for international vendors or high-risk industries
6. Export Control: Needed for international trade or restricted goods
7. Work Health and Safety: Required when vendor performs on-site services
8. Subcontracting: Needed if vendor may use subcontractors
9. Change Control: Important for long-term or complex service arrangements
10. Force Majeure: Optional protection against unforeseen events
1. Schedule 1 - Goods and Services: Detailed description of goods/services to be provided
2. Schedule 2 - Fees and Charges: Detailed pricing structure, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics and service standards
4. Schedule 4 - Implementation Plan: Timeline and milestones for service/goods delivery
5. Schedule 5 - Key Personnel: Details of key vendor staff and roles
6. Schedule 6 - Technical Requirements: Specific technical specifications or requirements
7. Schedule 7 - Security Requirements: Detailed security protocols and requirements
8. Schedule 8 - Insurance Requirements: Specific insurance types and coverage levels
9. Appendix A - Form of Change Request: Template for requesting and documenting changes
10. Appendix B - Dispute Resolution Procedures: Detailed dispute resolution process and escalation path
Technology
Manufacturing
Retail
Professional Services
Construction
Healthcare
Financial Services
Telecommunications
Energy and Utilities
Transportation and Logistics
Education
Mining and Resources
Agriculture
Legal
Procurement
Finance
Operations
Supply Chain
Risk and Compliance
Commercial
Vendor Management
Contract Management
Project Management
Procurement Manager
Contract Manager
Legal Counsel
Commercial Manager
Supply Chain Manager
Operations Manager
Chief Financial Officer
Risk Manager
Compliance Officer
Vendor Relations Manager
Category Manager
Business Development Manager
Project Manager
General Counsel
Chief Operating Officer
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