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1. Service Levels: Specific performance metrics and service levels, used for larger or more complex projects

2. Security Requirements: Detailed security protocols and requirements, necessary when handling sensitive data

3. Business Continuity: Disaster recovery and business continuity procedures, important for critical systems

4. Staff and Resources: Requirements for development team members and resources, used when specific expertise or certifications are required

5. Knowledge Transfer: Procedures for transferring knowledge to client's team, important for long-term maintenance

6. Change Control: Procedures for managing changes to project scope or requirements, crucial for complex projects

7. Hardware Provisions: Terms regarding hardware provided by either party, if applicable

8. International Considerations: Specific provisions for cross-border services, including data transfer and local law compliance

9. Source Code Escrow: Arrangements for source code escrow, important for business-critical applications

10. Insurance Requirements: Specific insurance coverage requirements, often needed for high-value contracts

1. Schedule 1 - Services Specification: Detailed technical specifications and requirements for the software

2. Schedule 2 - Project Plan and Milestones: Timeline, deliverables, and key project milestones

3. Schedule 3 - Pricing and Payment Schedule: Detailed breakdown of fees, costs, and payment milestones

4. Schedule 4 - Service Levels and KPIs: Detailed performance metrics and measurement criteria

5. Schedule 5 - Technical Standards: Required technical standards, platforms, and frameworks

6. Schedule 6 - Testing Procedures: Detailed acceptance testing procedures and criteria

7. Schedule 7 - Personnel: Key personnel, roles, and responsibilities

8. Schedule 8 - Security Requirements: Detailed security protocols and compliance requirements

9. Appendix A - Change Request Template: Standard format for requesting and documenting changes

10. Appendix B - Acceptance Certificate Template: Standard format for documenting acceptance of deliverables