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1. Performance Metrics: Specific metrics and KPIs for measuring service delivery, used when quantifiable performance measures are required

2. Resource Allocation: Details of specific personnel or resources dedicated to the client, relevant for larger service providers

3. Conflict of Interest: Provisions handling potential conflicts, particularly important for professional services firms

4. Insurance: Specific insurance requirements and coverage details, important for high-risk services

5. Data Protection: Detailed data handling and privacy provisions, essential when dealing with sensitive information

6. Service Credits: Compensation mechanism for service level failures, relevant for technical or measurable services

7. Change Control: Procedures for changing scope or terms, important for complex service arrangements

1. Schedule 1 - Service Description: Detailed breakdown of services covered under the retainer

2. Schedule 2 - Fee Schedule: Comprehensive fee structure including rates, payment terms, and additional charges

3. Schedule 3 - Service Levels: Specific performance standards and service level agreements

4. Schedule 4 - Key Personnel: List of key team members and their roles (if applicable)

5. Appendix A - Communication Protocol: Procedures for regular communications and reporting

6. Appendix B - Change Request Form: Template for requesting changes to the scope or terms