Document background
The Late Delivery Complaint Response is a critical document used when a business needs to formally address a customer's complaint about delayed delivery of goods or services in Australia. It is designed to comply with Australian Consumer Law requirements while maintaining professional business relationships. This document should be used when receiving formal complaints about delivery delays, particularly when there might be potential legal implications or when the delay has caused significant inconvenience or loss to the customer. The response typically includes acknowledgment of the complaint, investigation findings, explanation of the delay, proposed resolution, and any relevant compensatory offers. It may also reference applicable service level agreements, force majeure conditions, or third-party delivery partner involvement. The document serves as an official record of the business's response and can be crucial in resolving disputes or defending against potential legal claims.
