¶¶Òõ¶ÌÊÓƵ

All Countries
Corporate Governance
Customer Relationship Agreement

Customer Relationship Agreement Template for Australia

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Customer Relationship Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Customer Relationship Agreement

"I need a Customer Relationship Agreement for my software development company based in Sydney, with specific focus on data protection and service level commitments for enterprise clients, to be implemented by March 2025."

Celebrated by
Collaborations with
Investors
Document background
The Customer Relationship Agreement serves as the primary contractual framework for businesses operating in Australia to establish and maintain professional relationships with their customers. This document is essential for companies providing ongoing services or maintaining regular business interactions with customers, particularly in sectors requiring detailed service specifications, data protection measures, or complex delivery arrangements. It ensures compliance with Australian Consumer Law, Privacy Act 1988, and other relevant federal and state legislation while protecting both parties' interests. The agreement typically includes comprehensive terms covering service delivery, payment conditions, performance standards, data handling, dispute resolution, and termination procedures, making it suitable for businesses seeking to establish clear, legally-compliant customer relationships in the Australian market.
Suggested Sections

1. Parties: Identification of the business and customer, including full legal names and contact details

2. Background: Context of the agreement, nature of the business relationship, and purpose of the agreement

3. Definitions: Key terms used throughout the agreement defined for clarity and consistency

4. Services: Detailed description of products/services provided under the agreement

5. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

6. Payment Terms: Pricing, payment methods, billing cycles, and payment obligations

7. Customer Obligations: Customer responsibilities and compliance requirements

8. Service Provider Obligations: Business commitments, service levels, and delivery standards

9. Privacy and Data Protection: Handling of personal information and compliance with privacy laws

10. Intellectual Property: Ownership and usage rights of IP in the business relationship

11. Confidentiality: Protection of confidential information exchanged during the relationship

12. Liability and Indemnities: Limitation of liability and indemnification provisions

13. Dispute Resolution: Process for handling disputes between parties

14. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law

Optional Sections

1. Service Level Agreement: Detailed service performance metrics and standards - include when specific service levels need to be guaranteed

2. Data Security: Specific data security requirements - include when handling sensitive data or in regulated industries

3. Insurance: Insurance requirements - include for high-risk services or where significant liability exists

4. Change Management: Process for implementing changes to services - include for complex or long-term relationships

5. Force Majeure: Provisions for unforeseen circumstances - include when service continuity is critical

6. Compliance with Laws: Specific regulatory compliance requirements - include for regulated industries

7. Third Party Rights: Rights of third parties involved - include when third party providers are part of service delivery

8. Marketing and Publicity: Use of customer information for marketing - include when promotional rights are important

Suggested Schedules

1. Schedule 1 - Service Description: Detailed specifications of services, products, or deliverables

2. Schedule 2 - Pricing and Payment: Detailed fee structure, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and measurement methods

4. Schedule 4 - Support Services: Details of support and maintenance services

5. Appendix A - Data Processing Terms: Specific terms for handling personal data under privacy laws

6. Appendix B - Security Requirements: Technical and organizational security measures

7. Appendix C - Acceptable Use Policy: Rules and guidelines for service usage

8. Appendix D - Change Request Form: Template for requesting and documenting changes to services

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions

























Clauses























Relevant Industries

Information Technology

Professional Services

Retail

Financial Services

Healthcare

Telecommunications

Manufacturing

Education

Consulting

Software as a Service

Utilities

Business Services

Relevant Teams

Legal

Commercial

Sales

Business Development

Customer Success

Operations

Compliance

Risk Management

Account Management

Relevant Roles

Legal Counsel

Contract Manager

Commercial Manager

Business Development Manager

Account Manager

Sales Director

Chief Legal Officer

Compliance Officer

Operations Manager

Customer Success Manager

Risk Manager

General Manager

Chief Executive Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Romantic Relationship NDA

An Australian law-compliant NDA designed to protect confidential information shared within romantic relationships.

find out more

Couples Agreement

An Australian legal agreement establishing financial and property arrangements between couples, governed by the Family Law Act 1975.

find out more

Consensual Relationship Contract

An Australian-law governed agreement establishing guidelines and protocols for managing consensual romantic relationships between employees in the workplace.

find out more

Business Relationship Agreement

An Australian law-governed agreement establishing the terms and framework for a formal business relationship between two or more commercial entities.

find out more

Customer Relationship Agreement

An Australian-law governed agreement establishing terms and conditions between a service provider and its customers.

find out more

Agreement Before Marriage

An Australian prenuptial agreement governed by the Family Law Act 1975, establishing financial arrangements and asset protection between prospective spouses before marriage.

find out more

Relationship Contract For Couples

An Australian law-governed agreement that establishes terms and conditions for domestic partnerships, covering financial, property, and living arrangements.

find out more

Relationship Property Agreement

An Australian law-compliant agreement establishing property and financial arrangements between partners, including asset division and financial obligations under the Family Law Act 1975.

find out more

Marriage Financial Agreement

An Australian legal document under the Family Law Act 1975 that establishes financial arrangements between married or soon-to-be-married couples, determining property rights and financial matters.

find out more

Domestic Relationship Agreement

An Australian legal agreement governing financial and property arrangements between de facto partners under the Family Law Act 1975.

find out more

Marriage Reconciliation Agreement

An Australian legal agreement outlining terms and conditions for married couples reconciling after separation, governed by the Family Law Act 1975.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.

Read our Privacy Policy.