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A Customer Reference Letter is a critical business document used in the Australian business environment to formally validate and document business relationships between organizations. This document type is particularly important in scenarios where formal verification of business relationships, service quality, or project completion is required, such as in tender submissions, regulatory compliance, or new business development efforts. The letter typically includes details about the duration and nature of the business relationship, specific projects or services provided, performance metrics, and overall satisfaction levels. Under Australian law, these letters must comply with privacy regulations, consumer protection laws, and competition regulations, ensuring that all statements are truthful and verifiable. The document serves as a powerful tool for building credibility and demonstrating track record in various business contexts.

1. Letter Header: Company letterhead, date, and reference number if applicable

2. Recipient Details: Full name and address of the recipient or 'To Whom It May Concern'

3. Subject Line: Clear indication that this is a Customer Reference Letter

4. Introduction: Establishes the purpose of the letter and confirms the business relationship

5. Relationship Context: Duration and nature of business relationship

6. Products/Services Overview: Brief description of products/services purchased or relationship scope

7. Performance Assessment: Evaluation of the business relationship, including key achievements or metrics

8. Closing Statement: Final positive endorsement and contact information for further queries

9. Signature Block: Author's name, title, company, and contact information