The Bad Hotel Service Complaint Letter is a formal document used when guests experience unsatisfactory service at accommodation providers in Australia. This document is essential when informal resolution attempts have failed and a formal written complaint is necessary. It should be used to document specific instances of poor service, reference relevant Australian consumer protection laws, and clearly state the desired resolution. The letter serves multiple purposes: officially documenting the complaint, demonstrating knowledge of consumer rights under Australian law, and providing the hotel management with a formal opportunity to address the issues before potential escalation to consumer protection authorities or legal proceedings. The document is particularly relevant in the context of Australian Consumer Law and state-specific fair trading regulations, which provide specific protections for consumers in the accommodation sector.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Recipient Details: Full name, title, and address of the hotel manager or customer service department
2. Your Details: Your full name, contact information, and any relevant booking or customer reference numbers
3. Booking Details: Dates of stay, room number, type of room booked, and booking confirmation reference
4. Issue Description: Clear, factual description of the service issues encountered, with specific dates and times
5. Previous Communication: Summary of any complaints or concerns raised during the stay and the hotel's response
6. Impact Statement: Description of how the poor service affected your stay and any resulting consequences
7. Legal Rights Reference: Reference to relevant consumer rights under Australian Consumer Law
8. Resolution Request: Clear statement of the desired outcome or remedy sought
9. Closing: Professional closing with deadline for response and your signature
1. Health and Safety Concerns: Include when the poor service involved health or safety issues that may require reporting to regulatory authorities
2. Financial Loss Details: Include when the poor service resulted in additional expenses or financial losses
3. Third-Party Witness Statements: Include when other guests or staff witnessed the poor service and provided statements
4. Social Media Impact: Include when the issue has gained attention on social media platforms or review sites
5. Legal Action Warning: Include when planning to escalate to legal proceedings if satisfactory resolution is not achieved
1. Photographic Evidence: Photos documenting the poor service conditions or issues encountered
2. Booking Documentation: Copies of booking confirmations, receipts, and payment records
3. Communication Records: Copies of emails, messages, or notes from interactions with hotel staff
4. Expense Records: Receipts or invoices for additional expenses incurred due to poor service
5. Medical Reports: If applicable, medical documentation related to health issues caused by poor service
Relevant legal definitions
Clauses
Relevant Industries
Hospitality
Tourism
Accommodation Services
Travel and Tourism
Customer Service
Hospitality Management
Hotel Industry
Tourism Operations
Relevant Teams
Customer Service
Guest Relations
Operations
Quality Assurance
Legal
Compliance
Front Office
General Management
Guest Experience
Complaints Handling
Relevant Roles
Hotel Manager
Customer Service Manager
Guest Relations Manager
Operations Manager
Property Manager
Front Office Manager
General Manager
Quality Assurance Manager
Customer Experience Director
Compliance Officer
Legal Counsel
Consumer Rights Advocate
Find the exact document you need
Roof Leakage Complaint Letter To Society
A formal complaint letter used in Australian strata schemes to report and request resolution for roof leakage issues, complying with local strata legislation.
Download
Noise Nuisance Letter From Council
An official notice issued by Australian local councils to address noise violations, citing breaches and required remedial actions under local government jurisdiction.
Download
Formal Letter Complaint About Playground
An Australian legal document used to formally report playground safety concerns or maintenance issues to relevant authorities, following local government regulations and safety standards.
Download
Excessive Water Bill Complaint Letter
An Australian-compliant formal letter template for disputing excessive water bills with utility providers, following local consumer protection guidelines.
Download
Housing Complaint Letter
An Australian-compliant template for formal housing complaints, structured to address residential property issues in accordance with local tenancy laws.
Download
Home Loan Complaint Letter
A formal complaint document used in Australia to address issues related to residential mortgage products and services, aligned with Australian consumer protection laws and banking regulations.
Download
Esl Letter Of Complaint
An Australian-compliant formal complaint letter template designed for ESL speakers, incorporating clear language and structure to effectively communicate grievances.
Download
Electricity Meter Faulty Complaint Letter
An Australian-compliant formal complaint letter template for addressing faulty electricity meter issues with energy providers under Australian Consumer Law.
Download
Driver Complaint Letter
A formal complaint document used in Australia to report and address driver-related incidents or concerns, structured according to Australian transport and consumer protection regulations.
Download
Drainage Block Complaint Letter
An Australian jurisdiction formal complaint letter addressing drainage blockage issues, detailing the problem and requesting specific resolution actions.
Download
Complaint Letter To The Manager
A formal complaint letter to management following Australian business and legal standards, documenting grievances and requesting specific resolutions.
Download
Complaint Letter To Restaurant Manager
A formal complaint letter to a restaurant manager under Australian consumer protection laws, detailing customer dissatisfaction and requesting specific resolution.
Download
Complaint Letter To Electricity Department
A formal complaint letter to an electricity provider in Australia, structured under Australian energy and consumer protection laws, documenting service issues and requesting specific remedial action.
Download
Complaint Letter To Courier Company For Damaged Goods
An Australian-jurisdiction complaint letter template for formally addressing goods damaged during courier transit, aligned with Australian Consumer Law requirements.
Download
Complaint Letter To Building Management
A formal complaint document used in Australian property management to report building-related issues and request remedial action, following local property law requirements.
Download
Complaint Letter About Insufficient Water Supply
A formal complaint letter regarding insufficient water supply issues, aligned with Australian water service regulations and consumer protection laws.
Download
Complaint Letter About Disrespectful Employee
An Australian-compliant formal letter documenting employee misconduct and requesting appropriate action under Australian workplace laws.
Download
Official Complaint Letter
An Australian-compliant template for formal complaint letters, structured to meet legal and professional standards while effectively communicating grievances to organizations or service providers.
Download
Complaint About Colleague Behaviour
An Australian workplace document for formally reporting and addressing inappropriate colleague behavior, compliant with federal and state workplace laws.
Download
Damaged Parcel Complaint Letter
An Australian-compliant formal letter for reporting damaged parcels and requesting compensation under Australian Consumer Law.
Download
Credit Card Fraud Transaction Complaint Letter To Police
An Australian jurisdiction police complaint letter reporting credit card fraud and requesting official investigation of unauthorized transactions.
Download
Credit Card Complaint Letter
A formal complaint letter addressing credit card issues under Australian consumer protection laws and banking regulations.
Download
Consumer Rights Letter
An Australian consumer rights complaint letter template aligned with the Australian Consumer Law (ACL), enabling consumers to formally address grievances with businesses.
Download
Complaint Letter To Manager About Supervisor
A formal complaint letter to management about supervisor conduct, compliant with Australian workplace laws and regulations.
Download
Complaint Letter To Council About Neighbours
A formal complaint letter to Australian local councils regarding neighboring property issues, following local government guidelines and state legislation.
Download
Complaint Letter To Bank Manager
A formal complaint letter to an Australian bank manager detailing grievances and requesting specific resolution under Australian banking regulations.
Download
Complaint Letter Against Supervisor
A formal letter for reporting supervisor-related grievances in Australian workplaces, aligned with local employment laws and workplace regulations.
Download
Student Complaint Letter
A formal document used in Australian educational institutions to raise student grievances and initiate the complaint resolution process under Australian education regulations.
Download
Roof Leakage Complaint Letter
An Australian jurisdiction complaint letter addressing roof leakage issues and seeking resolution under Australian Consumer Law and building regulations.
Download
Overcharged Phone Bill Complaint Letter
An Australian-jurisdiction complaint letter template for disputing overcharged phone bills with telecommunications providers under Australian Consumer Law.
Download
Noise Complaint Form
An Australian-compliant template for formally documenting and filing noise complaints, suitable for use with local councils and relevant authorities.
Download
Letter On Shortage Of Water
An official Australian jurisdiction notice detailing water shortage conditions, restrictions, and required conservation measures under local and state regulations.
Download
Letter Of Complaint To Social Services
An Australian-compliant template for formally lodging complaints with social services departments and agencies, following administrative law requirements.
Download
Letter Of Complaint To GP Surgery
An Australian-compliant template for formally lodging complaints about GP surgery services, aligned with national healthcare regulations and standards.
Download
Grievance Complaint Letter
A formal document used in Australian workplaces to raise and document employment-related grievances, compliant with the Fair Work Act 2009 and related legislation.
Download
Salary Issue Complaint Letter
A formal letter used in Australian workplaces to address salary-related issues and seek resolution under Australian employment law.
Download
Food Complaint Letter
A formal complaint document used in Australia to report food-related issues and seek resolution under Australian Consumer Law and food safety regulations.
Download
Complaint Letter To Board Of Directors
An official complaint document addressed to a company's Board of Directors under Australian corporate law, used to raise serious concerns requiring board-level attention.
Download
Complaint Letter Against Hospital Staff
An official complaint document used in the Australian healthcare system to formally report and seek resolution for issues involving hospital staff conduct or service.
Download
Complaint Letter About Manager Attitude
An Australian workplace document formally addressing inappropriate manager conduct or attitude, aligned with Fair Work Act requirements and organizational procedures.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)