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Service Licence Agreement for Austria

Service Licence Agreement Template for Austria

This document is a comprehensive Service License Agreement governed by Austrian law, incorporating both service provision and licensing elements. It addresses the terms and conditions for the provision of licensed services, including usage rights, service levels, support obligations, and compliance with Austrian and EU regulations such as GDPR. The agreement is structured to comply with Austrian civil law requirements while incorporating modern commercial practices and digital service provisions, making it suitable for both domestic and international business relationships within the Austrian legal framework.

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What is a Service Licence Agreement?

The Service License Agreement is designed for use in situations where a service provider grants both access to and usage rights for specific services under Austrian law. This document type is particularly crucial in today's digital economy where software-as-a-service and other digital service offerings are prevalent. The agreement comprehensively covers service delivery standards, licensing terms, intellectual property rights, data protection obligations (including GDPR compliance), and support requirements. It is specifically structured to comply with Austrian legal requirements while maintaining flexibility for various business models and service types. The Service License Agreement is essential for businesses operating in Austria or choosing Austrian law as their governing law, as it provides a robust framework for managing both the service relationship and the associated licensing rights.

What sections should be included in a Service Licence Agreement?

1. Parties: Identification and details of the contracting parties - licensor and licensee

2. Background: Context of the agreement and brief description of the services and license being granted

3. Definitions: Defined terms used throughout the agreement

4. License Grant: Scope, nature, and limitations of the license being granted

5. Service Description: Detailed description of services to be provided under the agreement

6. Term and Termination: Duration of the agreement and circumstances for termination

7. Fees and Payment: Payment terms, fee structure, and invoicing arrangements

8. Service Levels: Performance standards and metrics for service delivery

9. Support and Maintenance: Terms for ongoing support and maintenance services

10. Intellectual Property Rights: Ownership and protection of IP rights

11. Data Protection and Privacy: GDPR compliance and data handling obligations

12. Confidentiality: Protection of confidential information

13. Warranties and Representations: Guarantees provided by each party

14. Limitation of Liability: Scope and extent of liability limitations

15. General Provisions: Standard legal provisions including governing law, notices, and assignment

What sections are optional to include in a Service Licence Agreement?

1. Change Management: Procedures for implementing changes to services or specifications - include when services are likely to evolve

2. Disaster Recovery: Business continuity and disaster recovery procedures - include for critical services

3. Security Requirements: Specific security standards and protocols - include for services involving sensitive data

4. Acceptance Testing: Procedures for testing and accepting deliverables - include for complex technical services

5. Third-Party Rights: Management of third-party dependencies and rights - include when third-party software/services are involved

6. Export Control: Export control compliance - include for international service provision

7. Source Code Escrow: Source code escrow arrangements - include for business-critical software

8. Training and Documentation: Terms for provision of training and documentation - include for complex services requiring user training

What schedules should be included in a Service Licence Agreement?

1. Service Specification: Detailed technical specifications of the licensed services

2. Service Level Agreement: Detailed service levels, metrics, and remedies

3. Fee Schedule: Detailed breakdown of fees, pricing, and payment terms

4. Support Services: Detailed support procedures and response times

5. Data Processing Agreement: GDPR-compliant data processing terms and procedures

6. Security Requirements: Detailed security protocols and standards

7. Acceptable Use Policy: Terms governing acceptable use of the licensed services

8. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Austria

Publisher

Ƶ

Document Type

Licensing Agreement

Sector

IP

Cost

Free to use
Relevant legal definitions








































Clauses

































Relevant Industries

Information Technology

Software Development

Financial Services

Healthcare

Telecommunications

Professional Services

Manufacturing

Education

Media and Entertainment

Cloud Services

Consulting

Research and Development

Relevant Teams

Legal

Procurement

Information Technology

Compliance

Commercial

Sales

Operations

Risk Management

Service Delivery

Product Management

Business Development

Finance

Vendor Management

Relevant Roles

Legal Counsel

Contract Manager

Procurement Manager

IT Director

Chief Technology Officer

Commercial Director

Compliance Officer

Business Development Manager

Service Delivery Manager

Account Executive

Sales Director

Operations Manager

Risk Manager

Software Licensing Manager

Chief Information Officer

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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