The Software License and Support Agreement is a critical document used when organizations in the UAE seek to formally license software solutions and establish associated support services. This agreement is essential for businesses operating under UAE jurisdiction that need to implement software systems while ensuring legal compliance with local regulations. The document combines software licensing terms with support service provisions, making it particularly suitable for enterprise software deployments where ongoing maintenance and support are crucial. It addresses key aspects including intellectual property rights, data protection under UAE Federal Laws, service level commitments, and liability provisions. The agreement is structured to comply with UAE's electronic transactions laws, copyright regulations, and data protection requirements while providing comprehensive coverage of both the licensing and support aspects of the software relationship.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the licensor and licensee with full legal names and addresses
2. Background: Context of the agreement, brief description of the software, and purpose of the license
3. Definitions: Detailed definitions of terms used throughout the agreement
4. License Grant: Scope of the license, usage rights, restrictions, and territory limitations
5. License Fees and Payment Terms: Pricing, payment schedule, late payment consequences, and taxes
6. Support Services: Description of support and maintenance services, service levels, and response times
7. Intellectual Property Rights: Ownership of IP, protection of rights, and handling of modifications
8. Confidentiality: Protection of confidential information and trade secrets
9. Data Protection and Privacy: Compliance with UAE data protection laws and data handling procedures
10. Warranties and Representations: Software performance warranties, service quality guarantees, and compliance warranties
11. Limitation of Liability: Caps on liability and exclusions in compliance with UAE law
12. Term and Termination: Duration, renewal terms, and termination rights and procedures
13. Post-Termination Obligations: Actions required after agreement termination
14. Force Majeure: Handling of events beyond reasonable control
15. Governing Law and Jurisdiction: UAE law application and dispute resolution procedures
16. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments
1. Third-Party Software: Include when the software incorporates third-party components, defining related terms and obligations
2. Source Code Escrow: Include when source code escrow arrangements are required for business continuity
3. Professional Services: Include when additional implementation or customization services are provided
4. Export Control: Include when software may be subject to export restrictions
5. Disaster Recovery: Include when business continuity and disaster recovery procedures are critical
6. Security Requirements: Include when specific security standards or certifications must be maintained
7. Service Credits: Include when financial compensation for service level failures is offered
8. Change Control: Include when formal procedures for changes to software or services are required
1. Software Description: Detailed technical specifications and functionality of the licensed software
2. Service Level Agreement: Detailed support service levels, metrics, and performance standards
3. Fee Schedule: Detailed breakdown of license fees, support fees, and payment terms
4. Support Services Scope: Detailed description of support services, including processes and procedures
5. Technical Requirements: Hardware, software, and network requirements for the software
6. Acceptable Use Policy: Rules and restrictions regarding software usage
7. Data Processing Agreement: Detailed terms for handling personal data in compliance with UAE law
8. Business Continuity Plan: Procedures for maintaining service in emergency situations
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Healthcare
Education
Government Services
Retail
Manufacturing
Telecommunications
Professional Services
E-commerce
Real Estate
Construction
Energy
Transportation
Media and Entertainment
Relevant Teams
Legal
Information Technology
Procurement
Compliance
Information Security
Risk Management
Operations
Finance
Vendor Management
Software Development
Infrastructure
Contract Administration
Relevant Roles
Chief Technology Officer
IT Director
Software Procurement Manager
Legal Counsel
Compliance Officer
Information Security Manager
Contract Manager
Technology Risk Manager
Enterprise Architect
Operations Director
Chief Information Officer
Vendor Management Officer
Software Asset Manager
IT Infrastructure Manager
Chief Financial Officer
Chief Legal Officer
Procurement Director
Find the exact document you need
SaaS Software License
UAE-governed agreement for SaaS software licensing and service delivery, incorporating local data protection and electronic transaction requirements.
find out more
License Agreement
A UAE-governed agreement granting free use rights to intellectual property while establishing usage terms and protecting the licensor's rights.
find out more
Custom Software License Agreement
UAE-governed agreement establishing terms for custom software licensing, including usage rights, IP protection, and compliance with UAE federal laws.
find out more
Computer License
UAE-governed Computer License agreement establishing software usage terms and conditions in compliance with UAE federal laws.
find out more
Software License
UAE-law compliant Free Software License agreement enabling software use, modification, and distribution while protecting creator rights under UAE jurisdiction.
find out more
Software License
A UAE legal document for software licensing, detailing usage rights, fees, and compliance with local laws.
find out more
Photographer License Agreement
UAE-governed agreement establishing terms for photography licensing, usage rights, and compensation under UAE Federal Copyright Law.
find out more
Open Source Agreement
UAE-law compliant Open Source Agreement template for software licensing and distribution, aligned with both local legal requirements and international open source principles.
find out more
Non Commercial Use License
UAE-governed license agreement for non-commercial use of intellectual property, compliant with UAE Federal Copyright Law.
find out more
Master And Sync License
A UAE-governed agreement combining master recording and synchronization rights for musical works, enabling legal music usage across various media formats.
find out more
Licensee In Rent Agreement
UAE-governed agreement establishing a license arrangement for property occupation, providing flexible terms while maintaining licensor control.
find out more
Licence Tenancy
A UAE-governed agreement establishing flexible property occupation rights combined with licensing arrangements, suitable for commercial use of premises under UAE federal and emirate-level regulations.
find out more
Get Copyright License
A UAE-governed agreement granting specific usage rights for copyrighted works while maintaining the owner's intellectual property rights under Federal Law No. 7 of 2002.
find out more
Use License
UAE-governed Free Use License agreement enabling free distribution and use of intellectual property while ensuring legal compliance with UAE federal laws.
find out more
Common Development And Distribution License
A UAE law-governed open-source software license agreement that enables collaborative software development while ensuring compliance with UAE's legal framework.
find out more
Commercial Copyright License
UAE-governed agreement for commercial licensing of copyrighted works, compliant with Federal Law No. 7 of 2002.
find out more
Clickwrap License
A UAE-law governed electronic agreement accepted through click-through mechanisms, establishing terms for software or digital service usage.
find out more
Beta License
UAE-governed agreement for pre-release software testing that defines tester rights, responsibilities, and limitations while ensuring compliance with UAE technology and consumer protection laws.
find out more
Patent Agreement
A UAE-governed agreement establishing terms for patent rights transfer or licensing, compliant with Federal Law No. 11 of 2021 on Industrial Property Rights.
find out more
Partnership License Agreement
UAE-governed agreement establishing a licensed business partnership, defining partner relationships and operational terms under UAE Commercial Companies Law.
find out more
Grazing License
A UAE-governed agreement granting rights to use designated land for livestock grazing, subject to environmental and agricultural regulations.
find out more
Royalty License Agreement
A UAE legal document granting royalty-free use of intellectual property, ensuring compliance with federal copyright laws.
find out more
Copyright Agreement For Artwork
A UAE-law governed agreement for transferring or licensing copyright in artistic works, aligned with Federal Law No. 7 of 2002 on Copyrights and Neighboring Rights.
find out more
Music Licensing Contract For Film
A UAE law-governed agreement for licensing music rights for film use, compliant with UAE Federal Copyright Law and media regulations.
find out more
Exclusive Beat License Agreement
A UAE-law governed agreement granting exclusive rights to use and commercialize a musical beat, establishing terms for usage, royalties, and restrictions.
find out more
Patent License
UAE-governed agreement granting rights to use patented technology under Federal Law No. 11 of 2021.
find out more
Copyright License
A UAE-law governed agreement granting permission to use copyrighted works, establishing terms and conditions for intellectual property usage under Federal Law No. 7 of 2002.
find out more
Trademark License
UAE-governed agreement for trademark licensing, establishing terms for trademark usage rights and compliance with Federal Law No. 36 of 2021.
find out more
Video Game License
UAE-governed agreement establishing terms for video game licensing, including distribution rights, technical specifications, and local regulatory compliance.
find out more
Software Testing Agreement
UAE-governed agreement defining terms and conditions for software testing services, including testing scope, methodologies, and deliverables.
find out more
Software License For Non Commercial Use
UAE-governed software license agreement for non-commercial use, outlining usage terms and restrictions under UAE law.
find out more
Program License
UAE-governed agreement establishing terms for software licensing, including usage rights, restrictions, and obligations between licensor and licensee.
find out more
Perpetual Use License
UAE-governed perpetual license agreement granting permanent rights to use specified intellectual property or technology, compliant with UAE Federal laws.
find out more
Party License
UAE-governed license agreement for party and event venue operations, covering operational terms and regulatory compliance requirements.
find out more
Parking License Agreement
UAE-governed agreement establishing terms and conditions for parking space licensing, including rights, obligations, and compliance with local regulations.
find out more
Third Party License
UAE-governed agreement establishing terms for third-party use of intellectual property, technology, or commercial rights, ensuring compliance with UAE Federal laws.
find out more
Technology License Agreement
UAE-governed agreement for technology licensing, covering usage rights, fees, and support obligations while ensuring compliance with local laws and regulations.
find out more
Technology License
UAE-governed agreement for licensing technology, software, or technical know-how, establishing usage rights and compliance with local regulations.
find out more
Sole License
UAE-governed agreement granting exclusive licensing rights for intellectual property use, manufacture, or distribution within a specified territory.
find out more
Software Installation Agreement
UAE-governed agreement defining terms and conditions for software installation services, including implementation, testing, and support requirements.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)