The Courier Not Delivered Complaint Letter is a formal document used when a courier service fails to deliver a package as contracted in the United Arab Emirates. This document should be utilized when initial attempts to resolve the delivery issue through customer service channels have been unsuccessful. It references relevant UAE legislation, including the Consumer Protection Law and Postal Law, to support the complaint. The letter includes essential details such as tracking numbers, delivery attempts, package value, and the specific resolution sought. It serves as both a formal notification to the courier company and a potential piece of evidence should legal action become necessary. The document is particularly important in the UAE market, where courier services are extensively used for both business and personal purposes, and where consumer protection laws provide specific remedies for service failures.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Sender's Details: Full name, address, and contact information of the complainant
2. Date: The current date when the complaint letter is being written
3. Recipient's Details: Name and address of the courier company, including department and specific contact person if known
4. Subject Line: Clear indication that this is a complaint regarding undelivered courier package
5. Reference Numbers: Tracking number, order number, or any other relevant reference numbers
6. Package Details: Description of the package contents, value, and shipping specifications
7. Incident Description: Detailed account of what happened, including dates and attempts to resolve
8. Impact Statement: Description of how the failed delivery has affected you or your business
9. Resolution Request: Clear statement of what action you expect from the courier company
10. Closing: Professional closing statement with deadline for response
1. Previous Communication Reference: Include if there have been prior attempts to resolve the issue
2. Financial Loss Details: Include if the undelivered package has resulted in monetary losses
3. Alternative Contact Person: Include if someone else is authorized to handle the complaint on your behalf
4. Legal Rights Statement: Include if you want to reference specific consumer protection laws or regulations
5. Social Media Correspondence: Include if there has been any relevant communication through social media channels
1. Tracking History: Screenshots or printouts of the package tracking history
2. Payment Evidence: Copies of receipts, invoices, or payment confirmations
3. Previous Correspondence: Copies of any previous emails, letters, or chat logs with the courier company
4. Package Photos: If available, photos of the package before shipping
5. Proof of Value: Any documentation proving the value of the shipped items
Relevant legal definitions
Clauses
Relevant Industries
E-commerce
Retail
Logistics and Transportation
Manufacturing
Import/Export
Professional Services
Healthcare (for medical supplies)
Technology
Fashion and Apparel
Food and Beverage
Legal Services
Financial Services
Relevant Teams
Legal
Operations
Customer Service
Logistics
Supply Chain
Administration
Procurement
Compliance
Risk Management
Documentation
Claims Processing
Relevant Roles
Logistics Manager
Supply Chain Coordinator
Customer Service Representative
Operations Manager
Procurement Officer
Office Administrator
Legal Counsel
Business Owner
E-commerce Manager
Retail Manager
Import/Export Coordinator
Claims Handler
Administrative Assistant
Corporate Secretary
Compliance Officer
Find the exact document you need
Job Cheating Complaint Letter
A formal complaint letter used in the UAE to report and address academic cheating incidents, aligned with UAE Federal Law No. 3 of 2021 and institutional policies.
Download
Illegal Parking Complaint Letter
A formal complaint letter addressing illegal parking violations under UAE law, including incident details and requested remedial actions.
Download
Formal Response To Complaint Letter
A legally-compliant formal document used in the UAE to respond to customer or business complaints, adhering to UAE Federal Consumer Protection Law and business communication standards.
Download
Formal Letter On Water Shortage
A UAE-compliant formal letter addressing water shortage situations, outlining impacts and required actions under local water management regulations.
Download
Delay Complaint Letter
A formal UAE-compliant letter documenting contractual delays and seeking remedies under UAE Federal Laws.
Download
Credit Card Fraud Complaint Letter To Police Station
A formal UAE police complaint letter reporting credit card fraud, initiating criminal investigation and establishing official record of unauthorized transactions.
Download
Courier Not Delivered Complaint Letter
A formal complaint letter to a courier service provider in the UAE regarding an undelivered package, compliant with UAE postal and consumer protection laws.
Download
Complaint Letter To Store Manager
A formal customer complaint letter to a store manager in the UAE, structured according to local consumer protection laws and business communication standards.
Download
Complaint Letter To Shipping Company
A formal complaint letter to shipping companies operating in the UAE, governed by UAE Maritime and Commercial Laws, documenting shipping-related grievances and requesting resolution.
Download
Complaint Letter To Police For Not Returning Money
A formal UAE police complaint letter for reporting and seeking recovery of unreturned money, structured according to UAE legal requirements.
Download
Complaint Letter To Police For Money Cheating
A formal police complaint letter under UAE jurisdiction for reporting financial fraud or money cheating incidents, requesting official investigation and legal action.
Download
Complaint Letter To Landlord About Tenant
A formal UAE-compliant letter from property management to landlord reporting tenant violations and requesting specific remedial actions.
Download
Complaint Letter To Estate Agent
UAE-compliant template for formal complaints against estate agents, aligned with RERA guidelines and UAE real estate regulations.
Download
Complaint Letter To Boss About Coworker
A formal complaint letter about coworker misconduct or conflicts, aligned with UAE labor laws and professional standards, for management review and action.
Download
Complaint Letter Regarding Excess Billing
UAE-compliant formal complaint letter template for addressing excess billing issues, aligned with local consumer protection laws.
Download
Complaint Letter In Business Communication
A formal business complaint letter under UAE jurisdiction addressing commercial grievances and seeking specific resolution, compliant with UAE Federal Laws and business communication standards.
Download
Complaint Letter For Water Leakage
A formal complaint letter for reporting water leakage issues in UAE properties, aligned with local property laws and regulations.
Download
Complaint Letter For Travel Agency
A UAE-compliant formal complaint letter template for addressing travel agency service issues, aligned with local consumer protection laws.
Download
Complaint Letter For Stolen Items
A formal UAE-compliant letter for reporting stolen items to authorities and initiating investigation or insurance claims.
Download
Complaint Letter For Staff
A UAE-compliant formal complaint letter template for employees to document and report workplace grievances, aligned with UAE Labor Law requirements.
Download
Complaint Letter For Sim Card Not Working
A formal complaint letter regarding SIM card malfunction in the UAE, aligned with local telecommunications regulations and consumer protection laws.
Download
Complaint Letter For Salary Increment
A formal salary increment request letter compliant with UAE labor laws, presenting a structured case for wage increase with supporting justification.
Download
Complaint Letter For Online Shopping
A formal complaint letter for online shopping issues in the UAE, aligned with local consumer protection laws and e-commerce regulations.
Download
Complaint Letter For Not Receiving Credit Card
A formal complaint letter under UAE banking regulations addressing the non-receipt of an approved credit card, requesting resolution from the issuing bank.
Download
Complaint Letter For Money Cheating
A formal complaint letter under UAE law addressing financial fraud or cheating, structured to meet UAE legal requirements and facilitate potential legal action.
Download
Complaint Letter For Late Delivery Of Courier
UAE-compliant formal complaint letter template for addressing delayed courier deliveries, aligned with local consumer protection laws and postal regulations.
Download
Complaint Letter For Food Quality In Canteen
A formal complaint letter addressing canteen food quality issues under UAE food safety and consumer protection laws.
Download
Work Complaint Letter
A formal template for workplace complaints in the UAE, structured according to UAE Federal Labor Law requirements and dispute resolution procedures.
Download
Sewage Blockage Complaint Letter
A UAE-compliant formal letter for reporting sewage blockage issues to relevant authorities and requesting remedial action.
Download
Purchase Complaint Letter
A formal complaint document used in the UAE to address product or service issues under UAE Federal Law No. 15 of 2020, detailing purchase problems and requested solutions.
Download
Overcharged Electricity Bill Complaint Letter
A formal complaint letter used in the UAE to dispute and seek correction of an incorrectly high electricity bill, following local utility regulations and consumer protection laws.
Download
Online Transaction Failed Complaint Letter
UAE-compliant formal complaint letter template for failed online transactions, aligned with local e-commerce and consumer protection laws.
Download
Noise Complaint
UAE-compliant template for formal noise complaints, aligned with federal and emirate-level noise control regulations.
Download
Noise Complaint Response Letter
A UAE legal template for responding to noise complaints, ensuring compliance with local environmental and noise regulations.
Download
Money Fraud Complaint Letter To Police
A formal complaint letter to UAE Police reporting money fraud incidents, requesting official investigation under UAE law.
Download
Letter Of Complaint For Missing Goods
A formal complaint letter under UAE law addressing missing or undelivered goods, outlining the issue and requesting specific remedies.
Download
Letter Of Complaint For Delay In Delivery Of Books
A formal complaint letter under UAE law addressing delayed book delivery, seeking resolution under local consumer protection regulations.
Download
Hostile Work Environment Letter
UAE-compliant template for formally reporting hostile work environment situations, aligned with Federal Labor Law requirements.
Download
Grievance Letter Against Supervisor
A formal complaint letter against a supervisor under UAE labor law, detailing workplace issues and seeking appropriate resolution within the organization's structure.
Download
Fraud Case Complaint Letter
A formal legal document used in the UAE to report and initiate proceedings for fraud cases, complying with UAE Federal Laws and regulatory requirements.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)