Document background
The Courier Not Delivered Complaint Letter is a formal document used when a courier service fails to deliver a package as contracted in the United Arab Emirates. This document should be utilized when initial attempts to resolve the delivery issue through customer service channels have been unsuccessful. It references relevant UAE legislation, including the Consumer Protection Law and Postal Law, to support the complaint. The letter includes essential details such as tracking numbers, delivery attempts, package value, and the specific resolution sought. It serves as both a formal notification to the courier company and a potential piece of evidence should legal action become necessary. The document is particularly important in the UAE market, where courier services are extensively used for both business and personal purposes, and where consumer protection laws provide specific remedies for service failures.
