��������Ƶ

A Warranty Agreement sets out a seller's promise to repair, replace, or refund a product if specific issues arise during a set timeframe. In the UAE, these legally binding promises must comply with Federal Law No. 15 of 2020 on Consumer Protection, which requires clear warranty terms for goods and services.

The agreement spells out what's covered, how long the coverage lasts, and what steps customers need to take when making a claim. UAE businesses commonly use these agreements for electronics, vehicles, and home appliances, offering protection beyond the mandatory two-year statutory warranty for manufacturing defects. They help build customer trust while giving sellers a structured way to handle product issues.

Use a Warranty Agreement when selling products or services that need guaranteed performance standards in the UAE market. This becomes especially important for high-value items like vehicles, electronics, or industrial equipment where customers expect clear protection against defects or performance issues.

The timing is crucial: put your Warranty Agreement in place before starting sales operations or launching new product lines. UAE consumer protection laws require sellers to provide clear warranty terms upfront. Many businesses create these agreements when expanding their product range, entering new markets, or responding to customer feedback about product reliability concerns. This proactive approach helps avoid disputes and builds customer confidence.

• Express Warranty: Covers specific product features or performance levels, common in UAE electronics and automotive sales
• Limited Warranty: Sets clear boundaries on coverage duration, repair obligations, and exclusions - the most common type in retail
• Extended Warranty: Offers protection beyond the standard warranty period, popular with luxury goods and appliances
• Service Warranty: Guarantees quality standards for professional services, often used in construction and maintenance contracts
• Manufacturer's Warranty: Comprehensive coverage directly from producers, meeting UAE consumer protection requirements

• Manufacturers: Create and issue primary warranties for their products, setting quality standards and repair terms under UAE consumer protection laws
• Retailers: Offer additional warranty coverage, often acting as intermediaries between customers and manufacturers
• Legal Teams: Draft and review Warranty Agreements to ensure compliance with UAE regulations and protect business interests
• Service Centers: Execute warranty repairs and maintain service records as authorized representatives
• Consumers: Benefit from warranty protection and must follow specified procedures for claims and maintenance

• Product Details: List specific items covered, including model numbers, specifications, and performance standards
• Coverage Terms: Define warranty duration, conditions for claims, and any maintenance requirements under UAE law
• Service Scope: Outline repair, replacement, or refund options, including authorized service centers in the UAE
• Exclusions: Clearly state what isn't covered, such as misuse or unauthorized modifications
• Claim Process: Document step-by-step procedures for filing claims and obtaining service
• Legal Review: Our platform ensures your Warranty Agreement includes all mandatory elements required by UAE consumer protection laws

• Party Details: Full legal names and addresses of manufacturer/seller and customer
• Product Description: Detailed specifications and unique identifiers of covered items
• Coverage Period: Clear start and end dates of warranty protection
• Warranty Terms: Specific guarantees and conditions aligned with UAE Consumer Protection Law
• Claim Procedures: Step-by-step process for reporting defects and obtaining service
• Limitations: Clearly stated exclusions and conditions that void coverage
• Governing Law: Express reference to UAE jurisdiction and applicable regulations
• Signature Block: Space for dated signatures of all parties involved

A Warranty Agreement differs significantly from a Car Sale Agreement in both scope and purpose, though they often work together in UAE vehicle transactions. While both documents play crucial roles in protecting parties' interests, they serve distinct functions in the sales process.

• Primary Purpose: Warranty Agreements focus specifically on future product performance and repair obligations, while Car Sale Agreements document the initial transfer of ownership and payment terms
• Duration: Warranties extend into the future, typically lasting 1-5 years after purchase, whereas Car Sale Agreements complete their primary function at the point of sale
• Legal Framework: Warranties fall under UAE consumer protection laws and require specific disclosures about coverage terms, while Car Sale Agreements primarily operate under contract and property transfer laws
• Enforcement Triggers: Warranty rights activate when defects appear, but Car Sale Agreement obligations take effect immediately upon signing