Procedure For Handling Complaints (Binding Corporate Rule Gdpr)
Publisher one
ƵSource file
Jurisdiction
England and WalesCost
Free to useRelevant sectors
Type of legal document
⌨️ Binding corporate rulesBusiness activity
Handle complaintsA binding corporate rule is a code of conduct that a company develops to ensure that its employees comply with data protection laws. The code of conduct must be approved by the data protection authority in order to be binding. Binding corporate rules are typically used by companies that operate in multiple countries and need to transfer data between them.
This template primarily focuses on organisations operating in the United Kingdom and provides clear guidelines for addressing and resolving complaints related to personal data processing activities, ensuring compliance with GDPR requirements and UK data protection laws.
The template covers various aspects of the complaints handling process, starting with the initial receipt of a complaint. It highlights the importance of having a designated point of contact and sets out the responsibilities and duties of the complaint handler throughout the procedure. The template also provides guidance on how to effectively communicate with the complainant, maintaining confidentiality, and addressing their concerns promptly and appropriately.
Additionally, this document emphasizes the importance of conducting thorough investigations when required, obtaining all relevant information, and documenting all relevant findings and actions taken. It may also include provisions for the involvement of relevant internal and external parties, such as data protection officers or regulatory authorities, when necessary.
Furthermore, the template stresses the need for regular monitoring and review of the complaints handling procedure to ensure its effectiveness and compliance with evolving regulatory requirements. It may also cover the necessity of reviewing and revising the procedure periodically to incorporate any changes in laws or regulations related to data protection.
Ultimately, this legal template acts as a practical guide for organisations to establish a robust and compliant complaints handling procedure, enabling them to handle data protection-related complaints efficiently, maintain transparency, and demonstrate their commitment to safeguarding individuals' personal data.
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